Units can possibly have these issues if the phone is not properly aligned within the mount. We have instructions and images showing how to properly align the phone in both the Amazon listing page as well as the users manual. If aligned correctly these issues do not persist.
EASY ONE TOUCH LOCK/RELEASE: Patented Easy One Touch mechanism allows quick one-hand open and close operation. QI WIRELESS FAST & STANDARD CHARGING: Qi Wireless Fast Charge Enabled Devices will enjoy Qi fast charge speeds. Please note all other devices will charge at standard rates
UNIVERSAL MOUNTING: Holds all phone and case combinations from 2. 3" - 3. 5"
DUAL USB CAR CHARGER: Built in micro USB cable for Easy One Touch Wireless and Extra USB port providing the flexibility to charge a secondary device
HASSLE FREE: iOttie offers manufacturers on all products